You Keepd account is protected by a password and PIN.
There are a couple of ways to access your account:
- Direct login: via the log in page on web, Android or iOS. Requires both password and PIN
- Via a Teleport links: these are the links you get in notification emails when you've got new communication in your Keepd account. Requires just PIN
To log into your account you'll need your password and PIN. If you forget your password or PIN you can reset them in order to regain access to yur account.
Let's take a look at how to reset your password and PIN:
Resetting Password on Web/Desktop
Click on the ‘Forgotten password’ link below the password field on the login page
Enter your accounts main linked email address or phone number
This should be the email address or phone number you used to sign up with
You'll receive a password reset email or SMS (depending on whether you entered your email address or phone number). Click on the ‘click here’ link in the password reset email or SMS to set a new password
Enter a new password and confirm this password, then press the ‘RESET’ button to reset your forgotten password with your new password
Once you've reset your password you can now log into your account with your new password.
Resetting PIN on Web/Desktop
Click on the ‘Forgotten PIN’ link at the bottom of the PIN keypad
Confirm that you'd like to reset your PIN
You'll receive a PIN reset email or SMS (depending on whether you have an email or phone number linked to your account). Please read the PIN reset email or SMS and follow the steps it outlines.
Once you've received that reset email or SMS return to the log in page, enter your username and password, then when requested create your new 4-digit PIN
To set your new PIN you'll be asked to enter it again and then press ‘CONFIRM’
Once you've reset your PIN you can now log into your account with your new PIN.
Resetting Password on Mobile
Instructions to follow…
Resetting PIN on Mobile
Instructions to follow…